Click & COLLECT
Welcome to our online Click & COLLECT service!
Order before 2pm for guaranteed next day collection!
Please read the easy TERMS & CONDITIONS at the bottom of this page before making your first order.
Order before 2pm for guaranteed next day collection!
Please read the easy TERMS & CONDITIONS at the bottom of this page before making your first order.
- If you wish to make an order, please ensure you add the + Picked & Packed fee(£1.50) to your order, otherwise your order will be rejected and any payments made will be refunded.
- Your order will be packed in unused recycled paper bags sealed lightly with paper packing tape. For orders of larger quantities of items, a reused cardboard box will be used to contain your complete order together.
- Liquid items cannot be purchased online due to the difficulty of packaging without a physical container.
- Fresh food items cannot be purchased online due to the nature of seasonal availability ever changing.
- You may bring us your own containers to use if you can bring them at least 1 day before your chosen pick-up date. (If you wish to add liquids to your order, let us know when you drop off your containers, and complete this payment in-store)
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TERMS & CONDITIONS
- If you wish to make an order, please ensure you add the + Picked & Packed fee(£1.50) to your order, otherwise your order will be rejected and any payments made will be refunded.
- Any orders will be available to collect no sooner than 24 hours after you receive your order confirmation, unless ordered before 2pm. You will receive an email to confirm when your order is ready to be collected. Please check your spam/junk mail for these emails. If no email is recieved within 4 hours, contact the store as soon as possible via email: ecotopialeeds@outlook.com or Facebook/Instagram: @ecotopialeeds.
- If no pick-up time slot is selected, your order will be ready to collect any time after 24 hours(but no later than 4 days/96 hours after email confirmation). Orders with a chosen time slot will be picked and packed on the same day of collection. You will have 4 days/96 hours after your order confirmation to collect your order. We advise any food items ordered should be collected as soon as possible for the best freshness and to avoid staleness. Staleness due to late collection will not be compensated or replaced.
- Payment will be accepted via PayPal only.
- Your order will only be issued if the customer/collector picking up on your behalf has evidence of purchase. The email confirmation, PayPal receipt or 'order is ready to collect' email will be accepted as evidence of purchase. Word of mouth, personal emails, text messages or phone calls will not be accepted.
- Refunds will not be given for an incorrect order due to incorrect information input by the customer.(Please select your quantities carefully!) Any unrealistic or unusual sized orders may be questioned via email/telephone(if provided) to confirm the order is correct.
- Refunds may be given due to any error made by ecoTopia staff.
- Refunds will be given for ordered items unavailable/out of stock at the time of picking and packing your order.
- Any refunds due for online Click & COLLECT orders will only be given via PayPal.
- No cash refunds will be given for online orders.
- Exchanges(which will only be done in person and in-store) are at the cashier's discretion and should be of equal cost to that of the original item purchased.
- Please see our 'Refunds & Returns policy' in the FILES section of this website.
- Uncollected orders will be refunded(less the £1.50 Packed & Picked fee) within 7 days after the original collection day(24 hours after the order was confirmed or from the chosen time slot if applicable.) via the PayPal account used to pay for the order. Products unable to be returned to stock such as food items, will not be refunded.
- The £1.50 Packed & Picked fee is non-refundable. This fee pays for a service and is not a physical item.
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